Skrill's digital wallet product is quite big in Europe. But it needs a facelift. Apps that deal with money succeed when they are trusted. The mobile apps were a baseline product. So as it showed it’s age it undermined that trust. Skrill Wallet needed:
a fresh look and feel
We bundled all of this together under a full redesign project. The goal was feature parity between the web and native app experience as well as adding in as much customer value and new technology as possible. We designed for responsive web, iOS and Android; all while keeping a consistent experience.
We've pushed the boundaries of all our development teams in order to ensure a fluid, consistent experience. I've put forth thought leadership and pitches for crowdfunding products, facebook messenger integration and Apple Watch and iMessage apps as well.
I ran design sprints, prototyping sessions and tested multiple flows and scenarios. Right now we are mapping these back to our customer journeys as well as providing updates to the look and feel of the current apps.
My role: UX, product design, prototyping, testing, lead